The Complaints Team had made several attempts to contact the casino for clarification but had received no response. Consequently, the complaint had been marked as «unresolved,» and the player had been advised to reach out to the Curacao Gaming Authority for further assistance. In our casino review methodology, we pay extra attention to player complaints, as they give us an Shiny Wilds important insight into issues faced by players and the casinos’ approach in resolving them. When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level.
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After submitting this information, players must verify their account to ensure security and comply with regulatory requirements. The player from Germany had requested a withdrawal of 400 euros on November 1, 2023, but had not received the funds or any response from customer service despite multiple attempts to contact them. The player’s account was closed by the casino, which cited a breach of terms related to suspected fraudulent activity, a claim the player disputed. The Complaints Team had attempted to engage the casino for clarification but received no response. Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
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Despite being advised to contact support via email, there has been no response. After investigating, we determined that there was no balance on the player’s account and no pending withdrawal. The last activity on the account showed that a deposit and bonus of the same amount were lost within half an hour, several months ago.
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- The player later confirmed that the casino had transferred the amount, indicating that the issue had been resolved.
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This online casino aims to earn the trust of its users through its license, diverse gaming options, and quality service. Let’s take a closer look at Shiny Wilds, starting from its licensing to its mobile version and customer support. With a strong loyalty program, ongoing promotions, and transparent wagering terms, ShinyWilds online casino caters well to both new and experienced players.
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- The player from Germany had submitted a withdrawal request less than two weeks before contacting us.
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Shiny Wilds Casino offers a mobile-optimized platform, ensuring a smooth gaming experience on smartphones and tablets. Players can enjoy games on-the-go without needing an app, making it incredibly convenient and accessible anytime. You’re welcome to use demo play to try the games before wagering real money. If you’re in the U.S., the casino doesn’t allow you to even view the site, but we’re happy to recommend some excellent U.S.-friendly online casinos that are like Shiny Wilds. The ShinyWilds Casino website design is sleek and modern, featuring a visually appealing violet and blue futuristic theme that creates an immersive atmosphere.
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ShinyWilds Casino operates under a Curacao license and enforces strict country restrictions to comply with regulatory requirements. Players from the United States and many other countries, including Afghanistan, India, China, Malta, Sweden, Belgium, Denmark, Israel and several U.S. states, are not accepted. This ensures the casino adheres to legal frameworks and maintains a safe gaming environment. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The player later confirmed that the casino had transferred the amount, indicating that the issue had been resolved.